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Job: Sheriff'S Dispatcher I

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Sheriff'S Dispatcher I
Feb. 29, 2020
Contra Costa County
County of Contra Costa

Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit

The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($5,153 - $6,114) within one year of employment. Sheriff- Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential.

Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate

Characteristics of the ideal candidate:

Ability to act promptly, logically and decisively
Be able to communicate clearly
Ability to read, comprehend and retain information
Maintain a calm and professional demeanor even under stressful situations
Ability to adapt to changing situations
Ability to multi-task
Highly self-motivated
Have a high level of integrity

Read the complete job description at The eligible list established from this recruitment may remain in effect for six months.


For applications received 2/29/2020 - 3/27/2020
\- Tentative Typing Assessment: 04/14 - 04/15/2020
\- Tentative Performance Exam: 05/02 - 05/04/2020

  • Receives telephone and radio messages
  • Uses computer- aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services
  • Receives, transmits and records teletype and data systems messages
  • Answer questions from the public
  • May be asked to dispatch from a mobile command center License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute.

Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

  1. Application Filing: All applicants must apply on-line at and submit the information as indicated on the job announcement by the final filing date.
  2. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. Candidates must demonstrate the ability to type at least 40 net words per minute. Note: Typing certificates will NOT **** be excepted in lieu of the typing assessment required.
  3. Performance Examination: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%) Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.


It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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