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Job: Sheriff'S Dispatcher II

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Sheriff'S Dispatcher II
Feb. 29, 2020
Contra Costa County
County of Contra Costa

Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit

Contra Costa County
Sheriff's Dispatcher II Pay Range
$71,584.80 - $84,940.04*
_As of July 1, 2019_
$75,164.04 - $89,187.04 (2020-2021)
$78,922.24 - $93,646.39 (2021-2022)
*$82,868.35 - $98,328.71 (2022-2023)*
* 20% pay increase over 4 year period)

The Contra Costa County Office of the Sheriff is recruiting individuals with law enforcement dispatching experience.

Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non- emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate.

Characteristics of the ideal candidate:

Ability to act promptly, logically and decisively
Be able to communicate clearly
Ability to read, comprehend and retain information
Maintain a calm and professional demeanor even under stressful situations
Ability to adapt to changing situations
Ability to multi-task
Highly self-motivated
Have a high level of integrity

Read the complete job description at The eligible list established from this recruitment may remain in effect for one year.

EXAM DATES: (For applications received 02/29 - 03/27/2020)
Tentative Typing and Online Skills Assessment: 04/14 - 04/15/2020

  • Receives routine and emergency telephone calls
  • Receives and transmits radio traffic
  • Uses computer- aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services
  • Receives, transmits and records teletype and data systems messages
  • Answer questions from the public
  • May be asked to dispatch from a Mobile Command Vehicle
  • May assist with Communications Training Program and provide on-the-job training to new dispatchers License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last 3 years.

Typing Proficiency: Accurately type at a speed of no less than 40 words per minute.

Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate

Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

  1. Application Filing: All applicants must apply on-line at and submit the information as indicated on the job announcement by the final filing date.

  2. Typing Assessment: All accepted applicants will be invited to participate in a typing assessment. Candidates must demonstrate the ability to type at least 40 net words per minute. Note: Typing certificates will NOT **** be excepted in lieu of the typing assessment required.

  3. Online Skills Assessment: Designed to measure an applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: crisis management, non-emergency calls, prioritization, asking the right questions, telecommunications and teamwork, decision making, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%).

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.


After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.


All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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