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Job: Public Safety Dispatcher II

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Public Safety Dispatcher II
March 1, 2020
El Dorado County
The County of El Dorado


El Dorado County is one of the most beautiful counties in the state of California. You can avoid the valley commute and fog and take in the natural beauty.
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The El Dorado County Sheriff's Office is conducting this recruitment to fill Public Safety Dispatcher II -Full Time and Extra Help vacancies for the Sheriff's Office located in Placerville, CA.

This recruitment is for the Level II (or Lateral) Public Safety Dispatcher. Qualifying candidates will have at least one year experience in Emergency Dispatching and must provide proof of completion of the 120 hour POST Public Safety Dispatcher Basic Academy.

CANDIDATES WILL UNDERGO A THOROUGH AND LENGTHY BACKGROUND INVESTIGATION PRIOR TO HIRE. This position requires 24-hour staffing. Candidates should expect to work various shifts including nights, weekends and holidays.


Under general supervision, receives 911 system emergence and non- emergency calls; dispatches assignments according to established emergency and County procedures, and operates various tele-communications equipment.


Public Safety Dispatcher II is the journey level class of the series, fully competent to independently perform responsible emergency dispatching on an assigned shift. This class is distinguished from Senior Public Safety Dispatcher in that the latter is the working lead level of this series, with responsibility for planning and directing emergency communications activities on a designated shift.

  • Receives, analyzes and evaluates 911, sheriff's emergency and business calls, inquiries and complaints, fire, ambulance, roads, animal control, maintenance, and City of Placerville Police Department calls; transfers calls to appropriate parties or creates a call for dispatch.
  • Dispatches Sheriff units, Placerville Police units, or other staff and equipment to emergency or non-emergency locations.
  • Provides information regarding routes of travel and other units dispatched to specific incident scenes.
  • Operates computer consoles for call input, dispatching and continuous update of suspect information and deputy location; types information into computer system.
  • Enters call information in written or computer-based format; logs and fills out call forms; maintains records of radio calls.
  • Operates multi-channel radio systems; monitors other channels while maintaining radio traffic on main channels.
  • Operates computer equipment to access local, state and federal criminal justice information systems; operates Teletype systems to transmit and receive information.
  • Maintains radio contact with California Highway Patrol and various other agencies, and mobile and portable units; recognizes units from other agencies.
  • Responds to law enforcement-initiated radio traffic and request and disseminates suspect information from roll call boards, prior calls and bulletins.
  • Maintains and accesses business and premise history and index files for emergency and other necessary contacts.
  • Handles in-house and radio paging, and other after-hours phone lines.
  • Performs basic equipment adjustments and maintenance; maintains records and files and may perform associated office support duties.
  • May provide work instruction to newly hired Public Safety Dispatchers.
  • Attendance and punctuality that is observant of scheduled hours on a regular basis.
  • Performs related work as assigned.


*Education and Experience*

Public Safety Dispatch II:


One (1) year of emergency dispatching experience at a level equivalent to the County's class of Public Safety Dispatcher I.

*Other Requirements*

Must be able to pass a detailed background investigation. Must be able to obtain and maintain required P.O.S.T. certifications. Must be able to type at a rate of thirty-five (35) net words per minute (typing certificate required at the time of application)

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

  • Terminology and procedures used in police, sheriffs, fire and related emergency radio and telephone communications.
  • Operation of communication equipment including multi-line telephones, radio, paging, computer and related systems.
  • Rules, regulations, codes and laws related to the work.
  • The topography and communities of El Dorado County.
  • Basic recordkeeping principles and practices.
  • The operation of standard office equipment, including computerized equipment and typewriter.
  • Data entry principles and the use of word processing or computer equipment.

Skill in:

  • Operating complex radio, telephone, computer, and Teletype systems.
  • Utilizing multi-line and/or multi-channel communications equipment. Ability to:

  • Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand.

  • Assess and prioritize emergency situations.
  • Remain calm and make rapid and sound independent judgments in stressful emergency situations.
  • Memorize codes, names, locations and other detailed information.
  • Communicate tactfully and effectively with the public, public safety personnel and others.
  • Understand and follow oral and written instructions.
  • Perform routine office support and record keeping duties.


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed indoors in an office setting, under highly stressful conditions; requires long shifts, which includes evening, night, weekend and holiday shifts and call- backs.

Physical: Primary functions require sufficient physical ability to work in an office setting and operate office equipment; vision in the normal visual range with or without correction sufficient to read computer screens and printed documents; hear in the normal audio range with or without correction. Frequent sitting, reaching, wrist and arm motions, fine finger dexterity of both hands, ability to grasp and hold; lifting, carrying or pushing objects that weigh up to 15 lbs. Infrequent standing, walking and bending; lifting, carrying or pushing objects that weigh more than 15 lbs.

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