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Job: Supervising Communications/ Operations Dispatcher

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Title:
Supervising Communications/ Operations Dispatcher
Added:
Feb. 26, 2020
State:
CA
County:
Sacramento County
City:
Sacramento
Employer:
County of Sacramento
Description:

This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on:

3/11/20, 3/25/20 (final)

Positions in this class are located in the Sacramento County Communications Center and the Department of Airports, which are operated on a seven-day, 24-hour basis. Incumbents operate communications equipment consisting of radio, telephone, and data terminals; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement, or other County personnel and equipment; receive routine calls and transmit information.

Watch to explore your career with purpose

Knowledge of

  • Principles of supervision
  • Communications center procedures and protocol
  • Personnel policies and procedures
  • Budgetary principles and/or concepts
  • All knowledge listed for Communications/Operations Dispatcher (Level II)

Ability to

  • Schedule and assign work
  • Train new and assigned personnel
  • Establish and maintain working relationships with employees and other personnel in order to carry out responsibilities
  • Exercise judgment, tact, and common sense in resolving difficulties and problems in the communications center
  • Prepare records and reports
  • All abilities listed for Communications/Operations Dispatcher (Level II) Minimum Qualifications

Either: Two years of full time, paid experience employed by the County of Sacramento in the class of Communications/Operations Dispatcher.

Or: Three years of full time, paid experience as a fire, radio or communications dispatcher in the armed forces, an emergency fire suppression services communications center, or public safety communications center such as highway patrol, state police, sheriff's department, police department, or a state or county emergency-disaster operation function. Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, telephone switchboard or call director, and alarm signaling devices.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement:
A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements:
Positions in this class require the incumbent to:

  • Have sufficient hearing to perform all the required duties.
  • Have sufficient color vision to perform all the required duties.
  • Good hand/eye coordination and finger dexterity.
  • Work in a confined environment.
  • Wear head-sets that restrict physical movement in the work area.
  • Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions:
Some positions in this class require the incumbent to:

  • Work weekends, holidays, and shift assignments.

Probationary Period
The probationary period for this classification is six (6) months. APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service

Email EmployOffice@Saccounty.net
Inter- Office Mail Code: 09-4667
www.SacCountyJobs.net

  • Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
  • Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
  • Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
  • A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

  • Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
  • The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
  • Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
  • If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
  • Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
  • If you have no experience, write "no experience" for the appropriate question.
  • For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
  • If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQ's)

For information regarding County jobs:
www.saccountyjobs.net


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